When someone turns up without a booking, add them as a walk-in on the time slot's guest list. They are booked, confirmed and checked in in one go, and you can record what they paid on the spot.

Steps to add a walk-in

  1. On the Dashboard, select the time slot under Today's time slots to open its guest list.
  2. Select Add a walk-in.
  3. Under Tickets, choose how many of each ticket, and any add-ons. Team-only prices show here too, marked Team only.
  4. Enter the guest's Name. Phone (optional) and Email (optional) can stay empty. With an email, the guest gets their ticket.
  5. Under Paid now, choose Not yet, or how they paid the full price:
    • Cash, the full price
    • Card on site, the full price
    • Bank transfer, the full price
  6. Select Add and check in.

When you can add a walk-in

Add a walk-in shows on the guest list when the time slot:

  • is today,
  • is open for bookings and not cancelled,
  • hasn't ended yet, even if it has already started,
  • isn't booked by a private group.

The time slot also needs enough free places. Your online booking rules, like the cut-off and group sizes, don't apply to walk-ins.

Walk-ins buy tickets and add-ons only. Private group prices, and prices guests can't choose, aren't offered.

What happens next

  • The guest shows on the guest list as Checked in, with a Walk-in badge. Under Bookings, its channel is Walk-in.
  • If you chose how they paid, the full price is recorded as paid, with no TicketPa fee.
  • If they pay later, or pay only part now, choose Not yet. Then select Take payment next to their name and enter what they paid.
  • With an email address, the guest gets the ticket email and, if you've set a review link, a review request after the time slot.

Note: Walk-ins are added by your team, so they don't show in the notifications bell.