When a guest pays you in cash, on your own card terminal or by bank transfer, record it on their booking with Take a payment. It updates what they still owe, and TicketPa takes no fee on it.

Steps to take a payment

  1. Go to Bookings in the sidebar and open the booking.
  2. Under Tickets and payment, select Take a payment.
  3. Under How the guest paid, choose Cash, Card on site or Bank transfer.
  4. Check the Amount. It starts at what is still to pay. Enter less to record part of it.
  5. Select Record payment.

Paid goes up and Still to pay goes down. The payment is listed on the booking with your name, and the timeline shows Payment taken.

Take a payment at check-in

Anyone on your team can take a payment on the day, Hosts included:

  • On a time slot's guest list, select Take payment next to the guest.
  • After scanning a guest's ticket, select Take followed by the amount, like Take €40.00.

Both open the same window as on the booking. They work from the day of the booking on. See how to check in guests.

Which bookings can take a payment

  • Bookings that are Confirmed, Checked in or No-show, with something still to pay.
  • Up to what is still to pay. For a larger amount, TicketPa tells you how much is left.
  • When a payment covers everything still owed and the guest also has a payment link open, the link closes, so they can't pay twice.

Note: Money taken in person can't be refunded through TicketPa. If you cancel the booking or want to give some back, you return it to the guest yourself.