Add a booking yourself when a guest phones, emails or asks in person. It is confirmed straight away, the guest pays on arrival, and they can get their ticket by email.

Steps to add a booking

  1. Select New booking at the top of the sidebar. It is also at the top of the Bookings page.
  2. Under When, choose the Activity and the Date. Draft activities are in the list too, marked "(draft)".
  3. Select a Time slot. Each one shows how many places are left, and a full one can't be picked.
  4. Under Tickets, choose how many of each ticket and any add-ons. If the activity has a private group price, you can tick Book as a private group and enter the People in the group instead. With more than one private group price, pick the one you want first.
  5. Under Guest, enter the Name and at least a Phone or an Email. A phone number without a country code is read as one from your business's country. When your booking page has more than one language, pick the Language for their emails, or leave Their usual. See Booking page languages.
  6. Add Notes for the team if you like. Only your team sees them, on the booking.
  7. Leave Email the ticket to the guest ticked to send them their ticket with its QR code, or untick it.
  8. Select Add booking.

The booking opens with the status Confirmed, and Payment says Pay on arrival. If something stops it, like a time slot that just filled up, the page says why under "The booking wasn't added".

Book an appointment

For an activity booked at a free time with your staff, pick the activity and the date, then who it is With: a person, or Anyone available. TicketPa shows the start times when someone works and is free. Pick one and fill in the guest as usual. Your team can book a time after online booking has closed for it, as long as it is still to come. See Set up appointments.

What your team can book

Bookings your team adds skip some of the rules guests follow on the booking page:

  • You can book any open time slot that hasn't started, even after the online cut-off and further ahead than guests can book.
  • The activity's smallest and largest booking don't apply.
  • The places still do: you can't book more places than a time slot has left.
  • A private group needs a time slot nobody has booked yet, as it takes every place.
  • Every price is offered, including team-only ones (with Guests can choose it turned off), which show Team only.

If a date shows "No open time slots", pick another date or add a one-off time slot in the calendar.

Good to know

  • A guest who booked before is matched by phone number, then by email. The booking then uses the details on file, like their name, and only fills in what was missing.
  • The ticket goes to the email you enter, or to the one on file for a guest who booked before.
  • You can't change the tickets, the guest's details or the notes after the booking is added.

Note: A booking you add is always paid on arrival, even when your booking page takes card payments. To have the guest pay by card before the day, open the booking and email a payment link.