Check guests in on the time slot's guest list as they arrive. Your team then sees who is here, who is still to come and what is left to collect.

Open the guest list

  • On the Dashboard, select a time slot under Today's time slots.
  • In the Calendar, select a time slot, then Guest list. Owners and managers have the calendar.
  • On a booking's page, select Guest list under its time.
  • On a scanned ticket, select Guest list. See Scan tickets.

At the top, Checked in shows how many guests are in so far, and To collect shows what is still to pay. The list refreshes every 20 seconds, so several people can check guests in at once. With more than 4 bookings, a search box finds guests by name or reference.

Appointments have no guest list. Check the guest in by scanning their ticket, or by typing their booking code on the Check-in page. See Scan tickets.

Steps to check guests in

  1. Find the guest on the guest list.
  2. Check them in:
    • Check in: checks in everyone on the booking.
    • Some: for a group that arrives bit by bit. Set Guests here and select Check in with the number, like Check in 2. The booking shows "2 of 4 in". When the others arrive, select Check in the rest.
  3. If the guest still has something to pay, select Take payment. Choose how they paid under How the guest paid (Cash, Card on site or Bank transfer), check the Amount and select Record payment.

To take back a check-in made by mistake, select Undo. It takes back only the last check-in: if the group came in bit by bit, the count goes back to what it was before, like "1 of 3 in now". Undoing the first check-in puts the booking back to Confirmed, with nobody checked in. To set how many are in yourself, use Some instead.

What the guest list shows

  • Each guest's status, the booking reference, how many guests, what they booked, the equipment and spaces they hold (like 2 × Kayaks or Court 2), their phone number and any notes.
  • Walk-in for guests added on the day, and an amount followed by "to pay" when something is still owed.
  • When the activity has a waiver: Waiver signed, Waiver not signed, or Waivers with how many of the group signed, like "Waivers 2 of 4". A missing signature doesn't stop check-in. See Ask guests to sign a waiver.
  • Bookings still on hold or awaiting payment show "Not confirmed yet" and can't be checked in.

Note: Check-in opens on the day of the time slot. Before that, the guest list shows Check-in opens on the day, and you can see who is coming.

Like check-in, Take payment works from the day of the time slot. Owners and managers can also select a guest's name to open their booking.