Cancel a whole time slot when it can't go ahead, for example because of a storm warning. Every booking on it is cancelled and refunded in full, and guests can get an email about it.

Steps to cancel a time slot

  1. Open the time slot's guest list. On the Dashboard, select it under Today's time slots, or select it in the Calendar and then Open the guest list.
  2. Select Cancel time slot at the top.
  3. Add a Reason, for your team if you like. Guests don't see it.
  4. Leave Email the guests ticked to tell them by email, or untick it.
  5. Add a Note for the guests (optional), like why it's called off. It goes in their email.
  6. Select Cancel time slot.

Email the guests and the note only show when the time slot has bookings. Select Keep it to close the window without cancelling.

What happens next

  • Every booking on the time slot is cancelled, whether it is confirmed, checked in, a no-show, on hold or awaiting payment.
  • Everything guests paid is owed back. Online payments are refunded to their card through Stripe without you doing anything. Money taken in person, in cash, by card on site or by bank transfer, is yours to give back.
  • With Email the guests ticked, guests with a confirmed booking get an email saying what they get back, with your note and a Book another time button while the activity is published. Guests refunded online also get a refund email once Stripe confirms it.
  • The time slot shows as Cancelled and takes no more bookings. Your schedule leaves it alone, and its staff and the equipment and spaces it held, like a boat, are free for other time slots.

Note: Cancelling a time slot can't be undone. A cancelled time slot can't be changed or reopened in the calendar. If it can go ahead after all, add a one-off time slot at the same time. See Add a one-off time slot.

Good to know

  • You can cancel a time slot until it ends.
  • To stop new bookings but keep the ones you have, close the time slot in the calendar instead. See Edit a time slot.
  • To call off several days, a location or an activity at once, close the dates. See Close dates for holidays and days off.
  • Cancelling a time slot comes with Standard and Pro. On Basic, you can still cancel the booked time slots on dates you closed, from Closed dates.
  • To cancel only one guest's booking, see Cancel a booking.