Your business's settings sit on a few pages in the sidebar, each next to what it affects. A few details are set when you create the business, and only our support team can change them.
Where to change what
| Setting | Page in the sidebar | Who can change it |
|---|---|---|
| Business name | Team and settings | Owner, Manager |
| Logo, accent colour, welcome text | Booking page | Owner, Manager |
| Contact email, phone, website | Booking page | Owner, Manager |
| Reminders, review link, no-shows | On the day | Owner, Manager |
| How guests pay, Stripe | Payments | Owner |
| Invite team members | Team and settings | Owner, Manager |
| Change roles, remove members | Team and settings | Owner |
The contact email starts as the one you entered when you set up the business. Guests see it on your booking page and tickets, and their replies to your booking emails go to it. See Customise your booking page. For what each role can do, see Team roles and permissions.
Steps to rename your business
- Go to Team and settings in the sidebar.
- Under Business settings, change the Business name.
- Select Save. TicketPa shows "Business updated."
The new name shows straight away on your booking page, tickets and the emails guests get. Your booking page address stays the same.
What only support can change
- The short name in your links, like ticketpa.com/book/harbour-kayaks
- Your country, timezone and currency
- How long before the start online bookings close for the whole business, 60 minutes by default. Each activity can set its own on its Policies tab. See Set booking rules and a cancellation policy.
- How long guests have to finish paying online, 30 minutes by default
- Your plan and its fee on online payments. Go to Plan in the sidebar and select Ask to change your plan. See Your plan and what it includes.
To ask for any other change, select Support at the bottom of the sidebar to email our support team.
Note: Hosts see Team and settings too, but only to view the team. They can't change anything there.