Opening hours say when each location is open. Your staff work during those hours, unless you give someone their own hours. Time off is for the days someone is away, like a holiday or a doctor's appointment. TicketPa never puts anyone on a time slot while they are off.

Set a location's opening hours

  1. Go to Locations in the sidebar and select the pencil icon next to the location.
  2. Under Opening hours, switch on each day you're open and pick the times.
  3. For a lunch break, select Add hours after a break and pick the second set of times.
  4. Select Save location.

Days you leave switched off are closed. Pick 24:00 to stay open until midnight.

Opening hours decide when guests can book appointments. They don't change your time slots: a sunset tour or an evening class still runs when its schedule says.

Give someone their own hours

For staff who work fewer days or different hours, like a part-time instructor:

  1. Go to Staff in the sidebar.
  2. Select Hours next to their name.
  3. Choose Their own hours.
  4. Switch on the days they work and pick the times.
  5. Select Save hours.

TicketPa then only puts them on time slots that fit inside those hours. If they were on a booked time slot outside them, they come off it and TicketPa puts someone else who is free on it. If nobody is free, TicketPa says how many booked time slots are short of staff.

To go back, choose Same as opening hours and select Save hours. The Staff page shows each person's hours under their name.

Add time off

  1. Go to Staff in the sidebar, select Hours next to their name, then Add time off. Or go to Closed dates, select Close dates and choose One person.
  2. Under Who, check the right person is chosen.
  3. Pick the First day and the Last day.
  4. Leave All day ticked, or untick it for part of a day and set the times.
  5. Add a Reason if you like. Only your team sees it.
  6. Select Save time off.

Before you save, the window says how many booked time slots the person is on in those dates. Saving the time off:

  • Closes nothing. Your activities still run without them.
  • Takes them off the booked time slots TicketPa put them on, and puts someone else who is free there instead.
  • Leaves them on time slots you chose them for by hand, as you may have agreed a swap. Check with them.

Upcoming time off shows under the person's name on the Staff page, and in the list on the Closed dates page.

Remove time off

  1. Go to Closed dates in the sidebar.
  2. Select the trash icon next to the time off.
  3. Select Remove time off.

Booked time slots in those dates that still need staff can take them again.

Choosing someone who is off

When you choose a time slot's staff yourself on its guest list, people who are away or outside their own hours show Off or outside their hours. You can still choose them, for example when staff swap shifts, and TicketPa reminds you to check with them. See Set up your staff.