# Change your name, email or password

Updated 2026-10-12 by the TicketPa team. Source: https://ticketpa.com/help/update-your-profile

Your name, email address and password belong to your own login, not to your business. You can change them in your settings at any time.

## Steps to change your name or email

1. Select your initials at the top right of the dashboard, then **Settings**. It opens on **Profile**.
2. Change your **Name** or **Email address**.
3. Select **Save**. TicketPa shows "Profile updated."

Your team sees your name, for example under **Business members** on **Team and settings**.

> **Note:** A new email address needs confirming. TicketPa emails a link to the new address as soon as you save, and says "Profile updated. We emailed a link to ... to confirm it." Open the link to confirm it. Until you do, the dashboard shows the **Email verification** page instead of your pages. If the email doesn't arrive, select **Click here to re-send the verification email** under **Email address**.

## Steps to change your password

1. Select your initials, then **Settings**, then **Security**.
2. If TicketPa asks, enter your current password and select **Confirm password**. It asks at most once every 3 hours.
3. Under **Update password**, enter your **Current password**, a **New password** and the new one again in **Confirm password**.
4. Select **Save**. TicketPa shows "Password updated."

A password needs at least 12 characters, with upper and lower case letters, a number and a symbol, and it can't be one that has appeared in a known data leak.

To ask for a code from your phone at every login too, see [Turn on two-factor authentication](https://ticketpa.com/help/two-factor-authentication).

## If you signed up with Google

Your account has no password yet, so **Security** asks you to create one first, under **Create a password**. Enter a **New password**, the same one again in **Confirm password**, and select **Create password**. You can keep signing in with Google as well.

## Frequently asked questions

### Does changing my email change where guests reach my business?

No. Guests see your business's contact email, which you change on the **Booking page** screen. See [Change your business details](https://ticketpa.com/help/business-settings).

### What if I've forgotten my current password?

Log out and select **Forgot password?** on the log in page. See [Log in and reset your password](https://ticketpa.com/help/log-in-and-reset-password).