# Team roles and permissions

Updated 2026-10-12 by the TicketPa team. Source: https://ticketpa.com/help/team-roles-and-permissions

Everyone on your team has one role in your business: Owner, Manager or Host. The role decides which pages they see in the sidebar and what they can change. Roles belong to a business, so the same person can be an Owner in one business and a Host in another.

## The three roles

- **Owner**: the person who created the business, who can do everything. Each business has one Owner, and the role can't be given to anyone else.
- **Manager**: runs the business with you, from activities and bookings to reports. Managers can do everything except payments, changing roles, removing members and deleting the business.
- **Host**: runs the day. Hosts see **Dashboard**, **Check-in** and **Team and settings** in the sidebar, and open guest lists from today's time slots on the dashboard.

## What each role can do

| What                                                     | Owner | Manager | Host                   |
| -------------------------------------------------------- | ----- | ------- | ---------------------- |
| See today's time slots and guest lists                   | Yes   | Yes     | Yes                    |
| Scan tickets, check in, add walk-ins, mark no-shows      | Yes   | Yes     | Yes                    |
| Take a payment from a guest                              | Yes   | Yes     | From the booking's day |
| Add, move, cancel and refund bookings                    | Yes   | Yes     | No                     |
| Cancel a whole time slot                                 | Yes   | Yes     | No                     |
| Activities, calendar, locations, resources, closed dates | Yes   | Yes     | No                     |
| Reports and CSV downloads                                | Yes   | Yes     | No                     |
| Booking page, Share and On the day settings              | Yes   | Yes     | No                     |
| Notifications bell and money on the dashboard            | Yes   | Yes     | No                     |
| Rename the business                                      | Yes   | Yes     | No                     |
| Invite members, cancel invitations                       | Yes   | Yes     | No                     |
| Payments and Stripe                                      | Yes   | No      | No                     |
| Change roles, remove members                             | Yes   | No      | No                     |
| Delete the business                                      | Yes   | No      | No                     |
| Leave the business                                       | No    | Yes     | Yes                    |

## Good to know

- A Host who runs activities can switch the dashboard to **Mine** to see only their own time slots. See [Set up your staff](https://ticketpa.com/help/set-up-staff).
- Search only finds what each role can open, so Hosts find pages only.
- A new role applies the next time the person opens a page. Nobody needs to log out.
- To add someone with a role, see [Invite team members](https://ticketpa.com/help/invite-team-members). To change a role later, see [Change a member's role or remove them](https://ticketpa.com/help/change-roles-or-remove-members).