# Take a payment in person

Updated 2026-10-05 by the TicketPa team. Source: https://ticketpa.com/help/take-a-payment

When a guest pays you in cash, on your own card terminal or by bank transfer, record it on their booking with **Take a payment**. It updates what they still owe, and TicketPa takes no fee on it.

## Steps to take a payment

1. Go to **Bookings** in the sidebar and open the booking.
2. Under **Tickets and payment**, select **Take a payment**.
3. Under **How the guest paid**, choose **Cash**, **Card on site** or **Bank transfer**.
4. Check the **Amount**. It starts at what is still to pay. Enter less to record part of it.
5. Select **Record payment**.

**Paid** goes up and **Still to pay** goes down. The payment is listed on the booking with your name, and the timeline shows **Payment taken**.

## Take a payment at check-in

Anyone on your team can take a payment on the day, Hosts included:

- On a time slot's guest list, select **Take payment** next to the guest.
- After scanning a guest's ticket, select **Take** followed by the amount, like **Take €40.00**.

Both open the same window as on the booking. They work from the day of the booking on. See [how to check in guests](https://ticketpa.com/help/check-in-guests).

## Which bookings can take a payment

- Bookings that are **Confirmed**, **Checked in** or **No-show**, with something still to pay.
- Up to what is still to pay. For a larger amount, TicketPa tells you how much is left.
- When a payment covers everything still owed and the guest also has a payment link open, the link closes, so they can't pay twice.

> **Note:** Money taken in person can't be refunded through TicketPa. If you cancel the booking or want to give some back, you return it to the guest yourself.

## Frequently asked questions

### Does TicketPa take a fee on these payments?

No. Only online card payments carry a TicketPa fee. See [Online payment fees explained](https://ticketpa.com/help/online-payment-fees).

### Can I remove a payment I recorded by mistake?

No. A recorded payment stays on the booking. Check the amount and how the guest paid before you select **Record payment**.

### Why can't I see Take a payment on a booking?

The booking has nothing left to pay, or it isn't confirmed, checked in or a no-show. A booking awaiting payment is still being paid online.