# Ask guests for reviews

Updated 2026-10-14 by the TicketPa team. Source: https://ticketpa.com/help/review-requests

TicketPa can email guests a thank-you a few hours after their activity, with a link to leave a review on Google, Tripadvisor or any other review site. It only does this once you add your review link.

## Steps to turn on review requests

1. Go to **On the day** in the sidebar.
2. Under **Review request**, paste the full link to your review page in **Review link**, starting with https://.
3. Select **Save settings**.

To stop sending them, clear **Review link** and select **Save settings**. A request that hasn't gone out yet isn't sent.

## When guests get it

- 2 to 6 hours after their time slot ends. TicketPa checks every 15 minutes.
- Once per booking.
- Bookings that ended more than 6 hours earlier aren't asked late, so adding your link today doesn't email guests from past days.

The email's subject starts with "Thanks for joining" and the activity's name. It has a **Leave a review** button that opens your link. The booking's timeline shows **Review request emailed**.

## Who gets it

- If your team checked in anyone on the time slot, only the guests who were checked in.
- If nobody on the time slot was checked in, every guest with a confirmed booking. This way it still works if you don't use check-in.

For appointments booked at a free time with your staff, the same goes for the whole day: once your team checked in anyone that day, only the guests who were checked in are asked.

- Never guests whose booking was cancelled or marked as a no-show, or guests without an email address.

> **Note:** Once you check in one guest on a time slot, guests you forget to check in on that slot don't get a review request. Check in everyone who came. See [Check guests in](https://ticketpa.com/help/check-in-guests).

## Frequently asked questions

### Which review site can I use?

Any site with a review page you can link to, like Google or Tripadvisor. Copy the full link from your browser's address bar, starting with https://.

### Can I use a different link for each activity?

No. The review link is the same for every activity of your business.

### Can I change what the email says?

No. The text is the same for every business, with your name, logo and colour. See [Emails your guests get](https://ticketpa.com/help/guest-emails) for every email guests get.