# Set opening hours, staff hours and time off

Updated 2026-10-14 by the TicketPa team. Source: https://ticketpa.com/help/opening-hours-and-time-off

Opening hours say when each location is open. Your staff work during those hours, unless you give someone their own hours. Time off is for the days someone is away, like a holiday or a doctor's appointment. TicketPa never puts anyone on a time slot while they are off.

## Set a location's opening hours

1. Go to **Locations** in the sidebar and select the pencil icon next to the location.
2. Under **Opening hours**, switch on each day you're open and pick the times.
3. For a lunch break, select **Add hours after a break** and pick the second set of times.
4. Select **Save location**.

Days you leave switched off are closed. Pick **24:00** to stay open until midnight.

Opening hours decide when guests can book appointments. They don't change your time slots: a sunset tour or an evening class still runs when its schedule says.

## Give someone their own hours

For staff who work fewer days or different hours, like a part-time instructor:

1. Go to **Staff** in the sidebar.
2. Select **Hours** next to their name.
3. Choose **Their own hours**.
4. Switch on the days they work and pick the times.
5. Select **Save hours**.

TicketPa then only puts them on time slots that fit inside those hours. If they were on a booked time slot outside them, they come off it and TicketPa puts someone else who is free on it. If nobody is free, TicketPa says how many booked time slots are short of staff.

To go back, choose **Same as opening hours** and select **Save hours**. The Staff page shows each person's hours under their name.

## Add time off

1. Go to **Staff** in the sidebar, select **Hours** next to their name, then **Add time off**. Or go to **Closed dates**, select **Close dates** and choose **One person**.
2. Under **Who**, check the right person is chosen.
3. Pick the **First day** and the **Last day**.
4. Leave **All day** ticked, or untick it for part of a day and set the times.
5. Add a **Reason** if you like. Only your team sees it.
6. Select **Save time off**.

Before you save, the window says how many booked time slots the person is on in those dates. Saving the time off:

- Closes nothing. Your activities still run without them.
- Takes them off the booked time slots TicketPa put them on, and puts someone else who is free there instead.
- Leaves them on time slots you chose them for by hand, as you may have agreed a swap. Check with them.

Upcoming time off shows under the person's name on the **Staff** page, and in the list on the **Closed dates** page.

## Remove time off

1. Go to **Closed dates** in the sidebar.
2. Select the trash icon next to the time off.
3. Select **Remove time off**.

Booked time slots in those dates that still need staff can take them again.

## Choosing someone who is off

When you choose a time slot's staff yourself on its guest list, people who are away or outside their own hours show **Off or outside their hours**. You can still choose them, for example when staff swap shifts, and TicketPa reminds you to check with them. See [Set up your staff](https://ticketpa.com/help/set-up-staff).