# Mark no-shows

Updated 2026-10-14 by the TicketPa team. Source: https://ticketpa.com/help/no-shows

A no-show is a guest who booked and didn't turn up. Mark them on the guest list once their time slot has started, or let TicketPa mark them when the time slot ends.

## Steps to mark a no-show

1. Open the time slot's guest list, for example from **Today's time slots** on the **Dashboard**.
2. Next to the guest, select **No-show**. The button shows on confirmed bookings once the time slot has started.

The booking's status changes to **No-show**. To take it back, select **Undo no-show**, and the booking is confirmed again.

## Steps to mark no-shows automatically

1. Go to **On the day** in the sidebar. Owners and managers can change this setting.
2. Under **No-shows**, tick **Mark no-shows automatically**.
3. Select **Save settings**.

When a time slot ends, TicketPa marks its confirmed guests who weren't checked in as no-shows, within a few minutes. The booking's timeline shows **Marked as a no-show**, done by TicketPa.

It only does this on time slots where your team checked in at least one guest, so a day you didn't use check-in is left alone. It is off by default, and only marks time slots that end after you turn it on.

Appointments booked at a free time with your staff are marked the same way once they end, on days your team checked in at least one guest.

> **Note:** A guest checked in with only part of their group counts as checked in, so they are never marked as a no-show.

## When a guest arrives late

Select **Check in** next to their name on the guest list, or scan their ticket. The check-in replaces the no-show, whether you or TicketPa marked it. See [Check guests in](https://ticketpa.com/help/check-in-guests).

## What a no-show changes

- The places stay taken, and nothing is refunded. Anything still to pay stays on the booking.
- The guest doesn't get a review request.
- Reports count no-shows, so you can see how many guests didn't come.

See [Booking statuses explained](https://ticketpa.com/help/booking-statuses) for every status a booking can have.

## Frequently asked questions

### Can I mark a no-show before the time slot starts?

No. The **No-show** button shows once the time slot has started.

### Does the guest get an email when I mark them as a no-show?

No. Marking a no-show, or undoing it, sends no email.

### Can hosts mark no-shows?

Yes. Owners, managers and hosts can mark no-shows and undo them on the guest list. Only owners and managers can turn on **Mark no-shows automatically**.