# Log in and reset your password

Updated 2026-10-05 by the TicketPa team. Source: https://ticketpa.com/help/log-in-and-reset-password

Log in to TicketPa with the email address and password of your account. If you've forgotten the password, you can set a new one with a link we email you.

## Steps to log in

1. Go to [ticketpa.com](https://ticketpa.com/) and select **Log in** at the top of the page.
2. Enter your **Email address** and **Password**.
3. Tick **Remember me** to stay logged in on this device.
4. Select **Log in**.

If you turned on two-factor authentication, TicketPa then asks for the code from your authenticator app. See [Turn on two-factor authentication](https://ticketpa.com/help/two-factor-authentication).

TicketPa opens the dashboard of the business you were last in. If you haven't set up or joined a business yet, it asks for your business details first.

If you see **Continue with Google** at the top of the log in page, you can log in with your Google account instead. See [Sign in with Google](https://ticketpa.com/help/sign-in-with-google).

## Steps to reset a forgotten password

1. On the log in page, select **Forgot password?** next to the password field.
2. Enter your **Email address** and select **Email password reset link**.
3. Open the email called "Reset your password" and select **Reset Password**. The link works for 60 minutes.
4. Enter a new **Password** and the same one again in **Confirm password**.
5. Select **Reset password**, then log in with your new password.

Your new password needs at least 12 characters, with upper and lower case letters, a number and a symbol, and it can't be one that has appeared in a known data leak.

## Log out

Select your initials at the top right of the dashboard, then **Log out**.

## Frequently asked questions

### Why can't I log in?

"These credentials do not match our records." means the email address or the password is wrong. Check for typos, or reset your password. After 5 failed attempts in a minute, TicketPa makes you wait a moment before you try again.

### I didn't get the reset email. What now?

Check your spam folder first. If TicketPa says "We can't find a user with that email address.", no account uses that address, so try another one you may have signed up with. You can ask for a new link once a minute.

### How do I change my password when I'm logged in?

Go to **Settings**, then **Security**. See [Change your name, email or password](https://ticketpa.com/help/update-your-profile).