# Invite team members

Updated 2026-10-15 by the TicketPa team. Source: https://ticketpa.com/help/invite-team-members

Invite the people who work with you, so each has their own login and only sees what their role allows. Invitations go by email and last 3 days.

## Steps to invite someone

1. Go to **Team and settings** in the sidebar.
2. Under **Business members**, select **Invite member**.
3. Enter their **Email address**.
4. Choose a **Role**:
    - **Manager**: runs the business with you, from activities and bookings to reports. Managers can't change payments, change roles, remove members or delete the business.
    - **Host**: runs the day, with check-in and guest lists. This is the default.
5. Select **Send invitation**.

The invitation shows under **Pending invitations** until it's accepted. See [Team roles and permissions](https://ticketpa.com/help/team-roles-and-permissions) for everything each role can do.

## How many people you can invite

Your plan sets how many team members can log in, the Owner included: 1 on Basic, so only the Owner, 10 on Standard and unlimited on Pro. A pending invitation counts until it is accepted, cancelled or expires. When your plan is full, **Invite member** is turned off and the page says so. See [Your plan and what it includes](https://ticketpa.com/help/plans-and-limits).

## What the person gets

They get an email called "You've been invited to join" followed by your business name. It says who invited them, the role, until when the invitation works, and has a **Log in** button.

- **If they have a TicketPa account**, they log in with the email address you invited. The dashboard opens a **Pending business invitations** window, where they select **Accept** or **Decline**. If they close it, it opens again the next time they go to the dashboard.
- **If they're new**, they select **Sign up** on the log in page and create an account with the email address you invited. Once they've confirmed their email, they select **Join** next to your business.

Once they accept, they appear under **Business members**, and your business opens for them.

> **Note:** An invitation only works for the account with the email address you sent it to. If they log in with another address, they won't see it.

## Cancel or resend an invitation

To cancel an invitation, select the cross next to it (**Cancel invitation**), then **Cancel invitation** to confirm. They no longer see it.

To send it again, cancel it and invite the same address again. While an invitation is pending, TicketPa doesn't send a second one to the same address: it says "An invitation has already been sent to this email address."

An invitation expires after 3 days and leaves **Pending invitations** straight away. Then you can invite them again.

## Frequently asked questions

### Who can invite people?

Owners and Managers. Both can invite Managers and Hosts, and cancel invitations. Only the Owner can change a member's role later.

### What if the person is already on the team?

TicketPa says "This user is already a member of the business." To give them another role, see [Change a member's role or remove them](https://ticketpa.com/help/change-roles-or-remove-members).