# Choose a plan and pay Updated 2026-10-16 by the TicketPa team. Source: https://ticketpa.com/help/choose-a-plan-and-pay The Owner chooses the business's plan and pays for it by card, monthly or yearly. Payments go through Stripe, which also sends the receipts and keeps the invoices. Managers can see the plan but can't change it. ## Steps to choose a plan 1. Go to **Plan** in the sidebar. 2. Under **Choose your plan**, pick **Monthly** or **Yearly, 2 months free**. 3. Pick the currency to pay in, if you're offered more than one. 4. Select **Choose Basic**, **Choose Standard** or **Choose Pro**. 5. On Stripe's page, enter your card, your billing address and, for a business, its VAT number. Then confirm. Back on **Plan**, TicketPa shows "Payment received" while it sets up your plan, which takes a few seconds. During your free trial, your card is first charged when the trial ends. Until then you keep Standard, whichever plan you choose. ## Prices, currency and VAT - The prices are on the [pricing page](https://ticketpa.com/pricing). Paying yearly costs ten months. - You pay in your business's currency when TicketPa sells in it: euros, US dollars, British pounds, Polish zloty, or Swedish, Norwegian or Danish kroner. You can also pay in euros, dollars or pounds. Once you have paid, your plan stays in that currency. - Prices are before VAT. Stripe works out the VAT from your billing address and VAT number, and adds it where it applies. - Stripe emails you a receipt for each payment. Your invoices are in **Manage billing**. ## Change your plan 1. Go to **Plan** in the sidebar. 2. Under **Change your plan**, select **Move to Pro**, **Move to Basic**, **Pay yearly** or **Pay monthly**. 3. Read what changes and when, then confirm. When the change happens depends on the move: - **A bigger plan, or paying yearly instead of monthly,** starts at once. Stripe charges the difference for the rest of the period to your card straight away. Moving to yearly starts a new year, less what is left of your last monthly payment. - **A smaller plan, or paying monthly instead of yearly,** starts when the period you paid for ends. You keep your current plan until then. Nothing is charged now and nothing is refunded. **Plan** shows the date of the move, with a button to keep your current plan instead. - **During your free trial,** any change applies at once, and nothing is charged until the trial ends. When you move to a plan with less, the window lists the features you lose and the limits you're over. Nothing is deleted. See [Your plan and what it includes](https://ticketpa.com/help/plans-and-limits). If your bank asks you to confirm the payment, TicketPa opens Stripe's page to do it. ## Manage billing On **Plan**, select **Manage billing** to open Stripe's billing page. There you can: - change your card, - see and download your invoices, - change your billing address and VAT number, - cancel your plan, or reopen it before it ends. ## Cancel your plan Cancel in **Manage billing**. Your plan runs until the end of the period you paid for and isn't renewed, and **Plan** shows the date it ends. There's no refund for the rest of the period. When it ends, new bookings pause until you choose a plan again. Deleting a business ends its plan at once. See [Delete a business](https://ticketpa.com/help/delete-a-business). ## When a payment fails If a payment doesn't go through, Stripe emails you and tries again over the next days. A banner in TicketPa asks you to update your card in **Manage billing**, and you keep your plan while Stripe tries. If every try fails, your plan ends and new bookings pause. ## When your free trial ends - The Owner gets an email 7 days and 1 day before the end. - If you haven't chosen a plan by then, you keep Standard for 7 more days, and a banner in TicketPa shows the date. - After those 7 days, new bookings pause: guests and your team can't add bookings until you choose a plan. Bookings you already have keep working, with their tickets, emails, check-in and refunds. Your booking page says you're not taking bookings online and points guests to your contact details. - Choose a plan and new bookings open again straight away. ## Frequently asked questions ### Can I get a refund? Fees you have paid aren't refunded, including for the rest of a period after you cancel or move to a smaller plan, unless the law says otherwise. ### Why can't I choose a plan? Only the Owner can. If TicketPa bills your business directly, **Plan** shows **Write to us** instead: email us to change your plan. ### Do my guests see any of this? No. Paying for your plan is between you and TicketPa. Guests only notice if new bookings pause.