# Send booking reminders

Updated 2026-10-12 by the TicketPa team. Source: https://ticketpa.com/help/booking-reminders

TicketPa emails guests a reminder before their booking, 1 day before unless you choose otherwise. You can change when it goes out, turn reminders off, or send one by hand at any time.

## Steps to choose when reminders go out

1. Go to **On the day** in the sidebar.
2. Under **Reminder**, open **Send it** and choose when:
    - **Don’t send reminders**: no automatic reminders.
    - **2 hours before**, **4 hours before**, **12 hours before**, **1 day before**, **2 days before**, **3 days before** or **1 week before** the start.
3. Select **Save settings**.

The new timing applies to every booking that hasn't had its reminder yet.

## Who gets a reminder

- Guests with a confirmed booking and an email address, including bookings your team added.
- Only guests who booked before the reminder time. Someone who books later, like on the day itself, just gets their ticket.
- One reminder per booking. TicketPa checks every 5 minutes, so it goes out within a few minutes of the time you chose.
- No reminder goes out for a cancelled booking, a time slot you cancelled, or a booking you kept on closed dates.

When a guest or your team moves a booking to another time slot, or you move the whole time slot, the reminder is sent again before the new time, unless the new time is already closer than your reminder setting.

The reminder has the date, time and place, anything left to pay, the booking code and a link to the ticket. It also asks the group to sign the waiver when someone hasn't yet, and says when guests can still move or cancel from their ticket.

## Steps to send a reminder by hand

1. Go to **Bookings** in the sidebar.
2. Open the menu at the end of a booking's row and select **Send reminder**.
3. To remind several guests at once, tick their rows instead and select **Send reminder** in the bar that appears.

The reminder goes out straight away, even when automatic reminders are off. Only confirmed bookings that are still to come and have an email address get one, and the others are skipped. The booking's timeline shows **Reminder emailed**.

> **Note:** After you send a reminder by hand, the automatic one isn't sent again for that booking. See [Send reminders and export bookings](https://ticketpa.com/help/send-reminders-and-export).

## Frequently asked questions

### Can I change what the reminder says?

No. The text is the same for every business, filled in with your name, logo, colour and the booking's details.

### Can guests get a text message reminder?

No. TicketPa sends reminders by email only.

### Why didn't a guest get a reminder?

Check that the booking is confirmed and has an email address, and that it was made before the reminder time. For all the emails guests get, see [Emails your guests get](https://ticketpa.com/help/guest-emails).