# Booking details and timeline

Updated 2026-10-12 by the TicketPa team. Source: https://ticketpa.com/help/booking-details-and-timeline

Each booking has its own page with what the guest booked, what they paid and everything that happened to it. Open it to answer a guest's question or check who changed what.

## Open a booking

Go to **Bookings** in the sidebar and select the booking. You can also find it with **Search** at the top of any page, or open it from the notifications bell.

The top of the page shows the guest's name, the status, the booking reference, where the booking came from (**Booking page**, **Added by your team** or **Walk-in**) and when it was made. The buttons next to it depend on the booking: **Move to another time**, **Refund** and **Cancel booking**.

## What each section shows

- **When and where**: the activity, date, time, location and number of guests, in the local time of the activity. A private group says so. **Equipment and spaces** shows what the booking holds, like **Court 2** or **2 × Kayaks**, when the activity uses any.
- **Tickets and payment**: each ticket and add-on with its price, and the **Total**. Below it:
    - **Payment**: how the guest pays, **Online** or **Pay on arrival**. It shows **Not chosen yet** while a booking is still being made.
    - **Paid**: everything paid so far, online and in person.
    - **Still to pay**: what is left to pay. A cancelled booking has nothing left to pay.
    - **Refunded**: shows once money has gone back to the guest.
- **Notes**: **From the guest** is what they wrote under "Anything we should know?" when they booked. **For the team** is the note your team added with a new booking. This section only shows when there is a note.
- **Guest**: the name, phone number and email address. Select the phone number or email to call or email the guest.

Each payment and refund is listed under **Tickets and payment**, with how it was paid, when, and who took it. An online payment the guest hasn't finished yet shows **Online · Waiting for the guest**.

## Read the timeline

The **Timeline** lists everything that happened to the booking, oldest first. Each entry says when it happened and who did it: a team member, **The guest**, or **TicketPa** for what happened by itself. Some entries add a note, like an amount, a reason, the old and new times, or how many of a group checked in.

| Entry                                                  | What it means                                                |
| ------------------------------------------------------ | ------------------------------------------------------------ |
| **Places held**                                        | The booking was started and its places taken.                |
| **Confirmed**                                          | The booking was confirmed.                                   |
| **Sent to pay online**                                 | An online payment was opened for the guest.                  |
| **Paid online**                                        | The guest paid by card.                                      |
| **Hold expired**                                       | The guest didn't finish paying in time.                      |
| **Payment taken**                                      | Your team recorded money taken in person.                    |
| **Ticket emailed**                                     | The guest got their ticket by email.                         |
| **Reminder emailed**                                   | The guest got a reminder.                                    |
| **Payment link emailed**, **Payment reminder emailed** | The guest got a link to pay, or a reminder to finish paying. |
| **Moved to another time**, **New time emailed**        | The booking moved, and the guest was told.                   |
| **Checked in**, **Check-in undone**                    | The guest arrived, or the check-in was undone.               |
| **Marked as a no-show**, **No-show undone**            | The guest didn't come, or that was undone.                   |
| **Waiver signed**                                      | Someone in the group signed the waiver.                      |
| **Cancelled**, **Cancellation emailed**                | The booking was cancelled, and the guest was told.           |
| **Refund started**, **Refunded**, **Refund failed**    | Where a refund to the guest's card stands.                   |
| **Payment disputed**                                   | The guest disputed their card payment with their bank.       |
| **Review request emailed**                             | The guest was asked for a review after their visit.          |

What each status means is explained in [Booking statuses explained](https://ticketpa.com/help/booking-statuses).

## Frequently asked questions

### Can I change the tickets, guest details or notes?

No. Once a booking is made, its tickets, guest details and notes can't be edited. You can move it to another time slot, or cancel it and add a new booking.