# Add a walk-in

Updated 2026-10-12 by the TicketPa team. Source: https://ticketpa.com/help/add-a-walk-in

When someone turns up without a booking, add them as a walk-in on the time slot's guest list. They are booked, confirmed and checked in in one go, and you can record what they paid on the spot.

## Steps to add a walk-in

1. On the **Dashboard**, select the time slot under **Today's time slots** to open its guest list.
2. Select **Add a walk-in**.
3. Under **Tickets**, choose how many of each ticket, and any add-ons. Team-only prices show here too, marked **Team only**.
4. Enter the guest's **Name**. **Phone (optional)** and **Email (optional)** can stay empty. With an email, the guest gets their ticket.
5. Under **Paid now**, choose **Not yet**, or how they paid the full price:
    - **Cash, the full price**
    - **Card on site, the full price**
    - **Bank transfer, the full price**
6. Select **Add and check in**.

## When you can add a walk-in

**Add a walk-in** shows on the guest list when the time slot:

- is today,
- is open for bookings and not cancelled,
- hasn't ended yet, even if it has already started,
- isn't booked by a private group.

The time slot also needs enough free places. Your online booking rules, like the cut-off and group sizes, don't apply to walk-ins.

Walk-ins buy tickets and add-ons only. Private group prices, and prices guests can't choose, aren't offered.

## What happens next

- The guest shows on the guest list as **Checked in**, with a **Walk-in** badge. Under **Bookings**, its channel is **Walk-in**.
- If you chose how they paid, the full price is recorded as paid, with no TicketPa fee.
- If they pay later, or pay only part now, choose **Not yet**. Then select **Take payment** next to their name and enter what they paid.
- With an email address, the guest gets the ticket email and, if you've set a review link, a review request after the time slot.

> **Note:** Walk-ins are added by your team, so they don't show in the notifications bell.

## Frequently asked questions

### Can I add a walk-in to a time slot on another day?

No. Walk-ins are for today's time slots only. For another day, add a booking with **New booking**. See [Add a booking for a guest](https://ticketpa.com/help/add-a-booking).

### Can a host add walk-ins?

Yes. Owners, managers and hosts can all add walk-ins. Hosts reach today's guest lists from the dashboard or from a scanned ticket.

### What if I added the walk-in by mistake?

Owners and managers can cancel the booking like any other. See [Cancel a booking](https://ticketpa.com/help/cancel-a-booking).